You will be contacted via email by SLO Customer Service approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. The original package purchaser, and all members of your party, must be in attendance at time of check-in and enter the venue together. Venue exit and re-entry may not be permitted. A valid ID of the original purchaser is required. The sound check will take place prior to the show, early arrival to the venue is required. The Meet & Greet will be prior to the show, you may miss some, or all, of the opening act. Meet & Greet subject to change, if needed, to comply with COVID-19 guidelines. At packager's discretion, exclusive merchandise will either be shipped directly to the address provided at the time of purchase (alternate shipping addresses are not permitted) or available for pick-up on the night of the show. If merchandise is available for pick up on the night of show, a valid ID of the original purchaser is required. If shipped, delivery of merchandise may arrive a minimum of 30 days after the show. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Packager is unable to ship merchandise outside of the US and Canada. For questions related to your package elements please email [email protected] This offer is not valid if this ticket was purchased via fan-to-fan.