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Select-a-Seat

855.755.SEAT

FAQ's

Please click a question below to view the answer.

Why are tickets offered on other websites?

Beware of Scalpers

It is suggested that tickets always be purchased from an authorized ticketing agent at a Select-A-Seat outlet, the Select-A-Seat phone number, online at selectaseat.com or through the venue’s box office. If tickets are purchased through an unauthorized dealer, they could possibly be stolen tickets or they may be counterfeit and therefore will not be honored as valid tickets.

"Scalping" is a slang term for the unauthorized sale of event tickets. This practice is not permitted on the grounds of any venues that we serve. Anyone who is attempting to "sell" tickets at any price (even if it's being sold below face value) will be asked to leave the premises.

List of Authorized Agents:

  • The Venue's Box Office
  • Select-A-Seat charge-by-phone 855.755.SEAT
  • selectaseat.com

Should you have any questions about any of the above information, please feel free to Contact Us.

What are Select-A-Seat's hours of operation?

Ticket sales are available 24/7 over the internet!
Ticket sales are availabe over the phone and at our box office Monday thru Friday from 10 AM to 6 PM and Saturday from 10 AM to 3 PM. We observe most legal holidays.

Can I get a refund for my ticket?

All sales are final.

Are the venues that Select-A-Seat represents ADA accessible?

It is always best to call the venue directly or check their websites regarding ADA accessible seating and parking.

How do I purchase accessible/disability seating?

Accessible seating for guests is available throughout the facilities and is based on event configuration. Tickets for events can be purchased through the Select-A-Seat website www.selectaseat.com or by phone 1-855-755-SEAT (7328) and 1-316-755-SEAT(7328).

How are ticket prices decided?

Ticket pricing is finalized through contract negotiations between the artist and the promoter.

Why do the best tickets always sell so quickly?

When an event goes on sale, there could be hundreds of people purchasing tickets online, over the phone, at an outlet, and at the venue box office simultaneously. Tickets are sold as long as seats are available. In some instances, the promoter could have sold tickets to "Artists Fan Clubs" or they may elect to hold seats reducing the number of tickets available to the public.

Why are there limits on how many tickets I can purchase?

The promoter or artist's management team will determine a ticket limit in order to provide ticket access to as many fans as possible. Ticket limits vary depending upon the event or the anticipated demand for tickets.

What is the difference between purchasing through the venue box office and purchasing tickets online, over the phone, or at an outlet?

There are no convenience fees on tickets purchased at the venue box office, additional fees may still apply(e.g. facility fees, promoter surcharges, etc...).

Does my child need a ticket?

Any child who has reached their second birthday must have a ticket. Family events may have different age restrictions on ticketing. It is always best practice to check with the venue box office.

How can I purchase backstage passes?

Backstage passes are supplied by the tour and can never be purchased. Select-A-Seat does not have access to backstage passes.

If I purchase tickets through the box office, can I purchase better seats?

No, the website, over the phone, all outlets and the box office all use a state of the art computerized ticketing system and have access to the same open seats. The computer chooses the next best seat based on the configuration of the event.

Why on the day of the show are better seats suddenly available?

Tickets previously being held by either the artist or the promoter are no longer needed or the configuration of the stage may have changed which will create seat availability.

Why do I need to keep my ticket stub?

The ticket stub is your receipt and proof of purchase to sit in the reserved seat. You may be asked to show your ticket stub when taking your seat or when you are moving around the facility. If there is a cancellation or rescheduling of an event, you will need your ticket stub.

Why can the media announce an event and Select-A-Seat cannot?

The information on upcoming events cannot be released by Select-A-Seat until given permission from the promoter or the artist. All events are listed on the Select-A-Seat website www.selectaseat.com.

When people stand during a concert, why can't event security make them sit down?

If a guest is standing during an event, guest services staff and event security will not ask them to sit down. Their ticket gives the guest the right to stand or sit at their designated seat. Each situation is different and is handled on an individual basis. Guests are not allowed to stand, sit or dance in any of the aisles.

What are Platinum Seats?

Official Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the house.

Are Platinum Seating resale tickets?
No. Platinum Seating were not purchased initially and then posted for resale; they are being sold for the first time. The Platinum Seating program enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true value.

Why cant I buy Platinum Seating for certain events?
Currently, Platinum Seating are not available for all events.

What is the Current Price per ticket?
The price you pay is the original price of the ticket. Platinum Seating were not purchased initially and then posted for resale; they are being sold for the first time on behalf of the artist or event promoter.

Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price, they will be displayed on the website before you complete your purchase.

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