All VIP package purchasers will be contacted via email a few days prior to the event date with additional program or merchandise collection details. If you do not receive this information before the show, please contact the venue box office. Information provided at the time of purchase (name, address, email, etc.) is the same information that will be utilized for contact & communication. This offer is not valid if this ticket was purchased via resale, broker, or 3rd-party ticket outlet. Merchandise items included in the package will be available for pickup at the venue on the day of the show at the designated VIP check-in location (or other designated location at the venue) on the date of the event ONLY. VIP merchandise is not required for venue entry. The tour reserves the right to cancel any order, at any time, for any reason. All sales are final. There are no refunds or exchanges under any circumstances. All packages and package contents (including event tickets) are non-transferable. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If picking up your tickets at Will Call, you must bring a valid PHOTO ID matching the PURCHASER/ATTENDEE NAME on this order. Those who cannot present a photo ID matching the PURCHASER name on the order will be turned away. IF YOU ARE ADDING AN ALTERNATE PICK UP NAME, have any questions regarding your purchase, or have not received your confirmation email, please contact the venue box office. Please check with the venue directly for any age restrictions. Package details subject to change without notice. If you have ACCESSIBLE needs: please contact the venue as soon as you have placed your order, and they will work to accommodate your needs based on availability.